General Returns

With certain exceptions*, you may initiate a return for an item(s) within 30 days of receipt for a refund (minus return shipping). Returns outside of the 30-day return window will not be accepted. Refunds will be applied to your account (minus return shipping) once the item has been received and inspected through our warehouse.

To qualify for a general return, the item(s): 

• Must be in resalable condition 

• Must be free from scratches and/or defects 

• Must not have been installed 

• Must be in the original manufacturer’s box and packaging and be free of writing. 

• Must not be missing pieces 

• Must not be clearance/liquidations/closeout 

 

Defective Returns

You may initiate a return for most defective items within 45 days of receipt for a full refund. Once a return has been set up and the item has been returned to our warehouse, it will be inspected. If the item is deemed to be defective, a full refund will be applied to your account.

To qualify for a defective return, one of the following must apply:

• Item has a defect that hinders its usability for the purpose of which it was designed
• Incorrect item was received

Shipping times refer to when an item leaves the warehouse, not when it will be delivered. Delivery dates will vary depending upon the method you choose.

Here are some common standard shipping options:

• Standard Ground Shipping: 1-5 business days. This is the delivery method used for orders that qualify for free shipping. 
• Second Day Air: Shipment time is 2 business days. The day following the ship day is the first day. For example, an item that ships on Friday (not counting Saturday or Sunday) will arrive on Tuesday.
• Next Day Air: Shipment time is 1 business day. An item will be delivered the following business day if the carrier receives that item prior to their daily cut-off (varies by carrier). NOTE: When choosing this method, please be aware of the product's expected shipment time. This is when the item is expected to leave the warehouse, and will be listed on the product information page.